Refund Policy
At Reign Noir, we want you to love your purchase. If you're not fully satisfied, we're here to help with a smooth and fair return and refund process.
1. Return Eligibility
You may request a return or refund under these conditions:
-
The request is made within 14 days of delivery
-
Items are unused, unwashed, and in original condition
-
Tags and original packaging must be intact
-
Proof of purchase (order number or confirmation email) is required
2. Non-Returnable Items
We do not accept returns or refunds for:
-
Final sale or clearance items
-
Bodysuits, swimsuits, lingerie (for hygiene reasons)
-
Gift cards
-
Items showing signs of wear or misuse
3. Refund Process
Once your return is received and inspected:
-
We’ll notify you via email whether your return is approved or declined
-
If approved, a refund will be issued to your original payment method within 5–10 business days
-
Shipping costs (if applicable) are non-refundable
4. Damaged or Wrong Items
Received the wrong item or something damaged? We’ve got you covered.
-
Contact us within 48 hours of delivery
-
Send a photo of the item and the packaging to reignnoirstore@gmail.com
-
We’ll offer a replacement or full refund at no extra cost
5. Late or Missing Refunds
If your refund hasn’t appeared after 10 business days:
-
Double-check your bank or credit card account
-
Contact your payment provider — processing may take time
-
If issues persist, email us and we’ll help resolve it
6. How to Request a Return
To initiate a return, please email or message us with your order number:
📧 Email: reignnoirstore@gmail.com
📱 WhatsApp: +1 470‑656‑0475
We’ll guide you through the next steps.
7. Return Shipping
-
Customers are responsible for return shipping costs unless the item is incorrect or damaged
-
We recommend using a trackable shipping method to ensure safe delivery
Questions?
We’re happy to help. If you need assistance with your order, please contact:
📧 Email: reignnoirstore@gmail.com
📱 WhatsApp: +1 470‑656‑0475